Our full review of Certified Gold Exchange

Because gold defies market fluctuations, it’s an important part of retirement planning. It’s therefore very wise to consider gold as a cornerstone of your portfolio, as well as an excellent way to ensure that you can retire comfortably.

However, it’s important for you to know a lot more than just that “gold is good”. The key to making it a part of your overall investment plan is to work with the right company and to gain some insight into the market. And, that’s where our complete review of Certified Gold Exchange (CGE) comes in.

Our review of Certified Gold Exchange in a few words

Company name: Certified Gold Exchange

BBB grade: A (revoked)

Summary: In short, in this review, we address the areas of who Certified Gold Exchange (CGE) is and exactly what they bring to the table. It also discusses some of the considerable benefits of learning about and investing in precious metals like gold, as well as CGE’s products and its ratings according to satisfied CGE customers.

Our research found Certified Gold Exchange to be a reputable and trustworthy precious metals company, however, if you’re an investor who requires more hand-holding and personal attention than it seems like this company provides, it might not be quite as good a fit as you’re looking for. But, all in all, if you’re a more experienced investor and have very few questions or inquiries, it can be a good enough option.

Our rating: 3/5

three out of five stars
beware check if Certified Gold Exchange is among our list of unreliable gold IRA companies that should be avoided

Should you work with Certified Gold Exchange in 2024?

We understand how difficult it is to choose a reliable precious metals company to work with. For that reason, we created a list of gold IRA dealers that we think are best to avoid. Click on the button below to make sure Certified Gold Exchange isn’t one of them and discover our top 3 recommendations for this year.

About Certified Gold Exchange

Certified Gold Exchange company logo

When it comes to the gold market, CGE is one of the leading names in the industry. The reason for this is that they not only provide gold investment resources but also educate you on the value of gold itself.

There’s no doubt that CGE is a big company as well as one of the leading gold companies worldwide. And, although they’re primarily precious metal traders, they can also provide a lot of insight into the health of today’s market. That’s probably why they’re cited in major gold news stories so often and frequently steer the discussion when it comes to gold.

It’s also quite clear that their decisions must carry a lot of weight when they have such a broad reach. And, the fact is that quite a few smaller precious metals companies are following their lead

Large Volume Discounts

As a trusted source of large quantities of physical gold and silver, CGE offers large-volume discounts. And, in addition to home delivery, you can have your purchase deposited into your IRA or 401k account.

American Eagles, Canadian Maple Leafs, and Credit Suisse bars are among the most popular bullion brands offered by CGE at a discount.

The company also supplies bullion and rare coins graded by PCGS & NGC to other reputable dealers. There’s no public access to their call centers, however, and they only accept orders via phone or catalog.

Segregated or Commingled Storage?

You can choose commingled or segregated storage when you open an account with CGE. So, what’s the difference you might ask? In a segregated account, your bullion, coins, and bars will be classified, tagged with your name and IRA number, and stored in a vault under the care of your custodian.

In the event that you decide to sell your precious metals, you will receive the same number of coins as you initially purchased.

In commingled storage, your bullion, coins, and bars will be stored in a separate part of the custodian’s safe but together with those of other customers. You will, therefore, receive “like” coins and bars when you sell them.

Certified Gold Exchange’s Products

some of the Certified Gold Exchanges gold products available on their website

Here is a list of their gold coins:

  • American Eagle Gold Coin
  • American Eagle Gold Proof Coin
  • American Buffalo Gold Coin
  • Australian Dragon Gold Coin
  • Australian Kangaroo Gold Coin
  • Australian Lunar Snake Gold Coin
  • Austrian 100 Corona Gold Coin
  • Austrian Philharmonic Gold Coin
  • British Sovereign Gold Coin
  • $20 Liberty Gold Coin
  • $10 Indian Gold Coin
  • $10 Liberty Gold Coin
  • $5 Indian Gold Coin
  • $5 Liberty Gold Coin
  • $2.50 Indian Gold Coin
  • $2.50 Liberty Gold Coin
  • Liberty Gold Dollar Type I
  • Indian Gold Dollar Type II
  • Indian Gold Dollar Type III

Is Certified Gold Exchange a Scam?

No, it’s definitely not a scam. CGE is actually one of the most prominent names in the U.S. gold market. They also assist their customers in learning all about the value of gold and providing resources for them to invest in it. This large firm operates all over the US, providing services that include both gold sales and gold IRAs.

The company has branded itself as “the most prominent gold company in the business”. Its overall effect on the precious metals industry is, without a doubt, something that simply can’t be overemphasized.

That’s because, in the gold industry, some names are ahead of the curve and bear more weight in the ongoing precious metals debate.

How’s the CGE Customer Support?

There’s no such thing as a “perfect” company, and CGE is no exception. And, even though they have a very clean record, they aren’t perfect. If you look closely, you may even find a few faults. Investing in them isn’t risky, but you do need to take into consideration all of the various factors involved.

In terms of customer service, the company has a number of weaknesses. In spite of the company’s great success stories, many of its CSR interactions may seem impersonal and take a lot of time simply because of the organization’s size. This can also mean slower responses in general.

Because of this, you may not receive information as quickly as you would like when you need it. Although their customer service may have a few faults, it’s always safe to say that the CGS employees offer high-quality service.

This is especially true if you’re new at gold investing since you’ll find that they use simplified terms to help guide you toward making the right gold investing decisions. And, although the information might not always come quite fast enough, it’s admirable that they have the resources to assist consumers in this way.

Have There Been Any Complaints About them?

Certified Gold Exchange Inc. BBB revoked company profile which has an A rating and 5 stars based on 25 customer reviews

There’s no doubt that Certified Gold Exchange has a stellar record of success in its reviews. And, when it comes to providing good advice for consumers, the company definitely excels.

If you check out the Better Business Bureau, you’ll see that the company has an A+ rating and no complaints from consumers. Gold companies rarely have this combination, so you know this one is for real.

However, their A+ BBB rating has hit a bit of a snag in the form of an Accreditation Revocation. On 09/09/2022 CGS’ accreditation with the BBB was revoked by the BBB’s Board of Directors. This move was due to CGS’ alleged failure to adhere to the BBB’s requirement involving adhering to all of the Accredited Business standards.

However, the company still has no BBB complaints and holds a 5-star rating for all 25 BBB customer testimonies being positive. In addition, CGS has a Trustlink- 5-star rating with all 36 reviews being positive.

Certified Gold Exchange’s pros & cons

Companies all over the world have pros and cons no matter how big or how successful they may be. So, here are a few of the CGE pros and cons:


  • CGE has an excellent track record.
  • The company name often comes up in key gold narratives.
  • CGE is well-known as a leader in the field of precious metals.
  • The company has a public image of an organization that really knows what it’s doing.


  • CGE seems to have failed in the area of customer service.
  • Although there are many stories of how the company has helped people achieve success, the truth is that the huge operations translate into interactions that are, to some extent, impersonal and can take a while.
  • Beginners will therefore invest slower, make slower selections, and earn slower revenues.
  • Customers who are experienced also report poor service because the facts are often needed faster than the firm can offer them.

Gold Investments Since 1992

You want accountability, reliability, and integrity from a gold investment company and CGE seems to firmly believe in giving you just that. Since 1992, CGE has been supplying households like yours as well as banks and corporations with gold investments. And, that’s without one single client complaint. Does that mean that they never make a mistake?

No, of course not. It’s because if problems arise, CGS resolves them quickly and with the utmost professionalism. So, right now, you’re probably asking why so many gold investment companies out there have dozens of complaints.

Due to the fact that other gold investment companies do not correct problems once they have occurred, complaints pile up. And, investors who own gold and silver are fair, but they also expect mistakes to be corrected as soon as possible.

From their track record, it’s clear that you can expect CGE to efficiently handle everything from your IRA transactions to your precious metals deliveries.

They also have some of the most qualified retirement account specialists in the country, specializing in precious metals IRAs. So, as part of our review of CGE, here’s some in-depth gold IRA info for your consideration.

IRA-Approved Precious Metals

Gold, palladium, platinum, and silver coins and bars are allowed in retirement accounts under the Taxpayer Relief Act. This includes the following specifications:

  1. 1 ounce,
  2. ½ ounce,
  3. ¼ ounce,
  4. 1/10th of an ounce of coins that have been issued by the US Treasury Department as well as certain bars of a specific purity.
  5. Gold needs to be 99.5% pure,
  6. Platinum and palladium must be 99.95% pure,
  7. Silver must be 99.9 % pure.
  8. And, all precious metals need to be in great condition.

What’s a Gold IRA Rollover?

A gold IRA (aka precious metals IRA) is a good alternative to simply rolling over your retirement funds. To protect your retirement funds from inflation and financial pressures, you can roll over some or all of your retirement accounts to gold. This is usually called a gold IRA rollover or rolling over an IRA into gold.

There are two basic types of gold IRAs and they refer to gold bars and/or coins that are held in either a Roth IRA or a traditional IRA. In addition, you could also add platinum, palladium, and/or silver if you prefer.

Retirement Accounts That Qualify For Gold IRA Rollovers

  • IRAs
  • Roth IRAs and conventional IRAs, as well as self-directed IRAs, are all eligible for transferring to a gold IRA.
  • 401(k)s

You can execute a gold IRA rollover if you have a 401(k that’s inactive, i.e. no relationship exists between you and the entity that started it. Please note that if you’re approaching 60 years of age and possess a vibrant 401(k) through your employer, you could very well be eligible for what’s known as an “in-service” distribution.

  •  403(b)s

In some instances, you could complete what’s called a “partial gold IRA transfer” (once you’ve reached the age of 59.5) via a 403(b) plan. It’s often provided for given to employees of certain companies as well as of public schools.

  •  TSPs

Upon termination of employment, if you’re a Federal employee, you have the capability of rolling your gold IRA into a TSP.

Why Buy Gold?

There’s no doubt that gold is back in style in a major way, and its value is on the rise again as well. And, even when U.S. stocks and oil take a dive, gold holds its own. Like most savvy investors, you’re probably watching gold closely as oil prices slip and the S&P drops more often than it rises.

There are numerous good reasons for buying gold and here are a few that we discovered during our research for this review.

Storehouses of Ancient Wealth

From the beginning of civilization, gold has been an asset of value. Therefore, gold remains an important component of contemporary portfolios despite being considered ancient wealth storehouses. And the fact is that, as a result of gold’s relatively finite global supply, its proportional purchasing power has remained relatively stable throughout history.

Building Your Own Wealth

Gold is the best place to begin building wealth for one very basic reason. Why? Well, because gold prices are more likely to rise when international incidents occur, inflation spikes unexpectedly, global political instability occurs, or some other financial crisis occurs.

For other commodities to increase in price, a positive economic environment is necessary.

You Can Always Count On Gold

Did you know that the constant uptrend of gold makes it one of the most reliable investments in today’s volatile markets? It’s true and the fact is that gold still reigns supreme even when the mortgage companies, banks, big oil, and even the stock market are struggling.

A Great Investment

Gold is a really great investment for a wide range of reasons, including price, value, and diversification. And, one of the most important reasons is the never ending worldwide demand for this precious metal.

You may not know it but every single ounce of gold has the exact same intrinsic value everywhere in the world. That’s why it’s so easy to trade. And, last but not least, it’s the best way for passing on your tangible wealth to future generations.

Our Final Verdict

Let’s conclude this CGE review with a final verdict. Online reviews indicate that the company is doing an excellent job of fulfilling its clients’ dreams. And, that’s a pretty lofty goal that basically all companies should strive to meet.

Ultimately, you’ll discover that CGE really deserves all of the accolades that it’s been getting. There’s absolutely no doubt in our minds that it’s actually a solid company that’s known for treating its customers extremely well.

Another feature is that CGE only deals with widely-traded products, completely avoiding any obscure items. As a result, you can quickly and confidently liquidate your precious metals assets when you choose to.

Also, CGE is a market-beater and not a market-maker. Using Google’s algorithm, they compare prices of other reputable dealers and beat those prices on both the buy and the sell side.

One other important consideration is that your purchase will be 100% confidential. CGE doesn’t have to deal with any requirement to report your gold investment to any state or federal agencies.

And, finally, you’ll be happy to know that CGE backs up all of its quotes with its PriceMatchPlus® Guarantee.

Would you rather invest in silver?

>> Click here to take a look at our curated list of the most reputable silver IRA companies. <<