Our Complete Review of the United States Gold Bureau

Whenever you invest in something as valuable as precious metals, the safety of your investment is understandably important to you. The challenge, however, is finding a company you can trust 100 percent with your gold IRA. Today, there are many options available when it comes to acquiring precious metals.

So, in this US Gold Bureau review, we’ll evaluate all the precious metal and gold IRA services that this company offers to ensure it’s a trustworthy and safe company to handle your investments.

Our review of US Gold Bureau in brief

Company name: United States Gold Bureau

BBB grade: A+ (not accredited)

Summary: The process of investing can be daunting and, to be honest, very frightening for a novice investor. Investing your hard-earned money is a big decision and one that most people can’t afford to take lightly. Therefore, it’s best to use a company that offers products you are interested in but also educates you so you can make the right investment decision.

Over the past 15 years, the US Gold Bureau has been doing both of those things and doing them quite well by the way. You’ll find that the US Gold Bureau is an excellent resource for anyone just getting started in precious metals or interested in expanding their investment knowledge.

Our rating: 4/5

four out of five stars
beware check if United States Gold Bureau is among our list of unreliable gold IRA companies that should be avoided

Should you work with US Gold Bureau in 2024?

We understand how difficult it is to choose a reliable precious metals company to work with. For that reason, we created a list of gold IRA dealers that we think are best to avoid. Click on the button below to make sure the United States Gold Bureau isn’t one of them and discover our top 3 recommendations for this year.

The U.S. Gold Bureau’s History

Based in Austin, TX, and founded in 2003, the U.S. Gold Bureau has been providing gold services to the public for two decades.

The current owners acquired the company in mid-2008. And, the U.S. Gold Bureau has been experiencing significant growth since then while also charting a direct course of excellence in the precious metals industry from the company’s headquarters where they have a highly technologically advanced facility.

In 2017, Lone Star Tangible Assets, which is the U.S. Gold Bureau’s parent company, was chosen for the task of building and operating the Texas Bullion Depository. It became the only precious metals storage facility in the entire country that’s state-administered.

In this way, they can offer some of the most competitive prices in the industry, while offering highly secure storage options under full state oversight.

The Country’s Premier Precious Metals Supplier

United States Gold Bureau company logo
United States Gold Bureau company logo

The U.S. Gold Bureau welcomed a new addition to its brand family in 2021 and it’s called Wholesale Coins Direct. Then, they started offering the same excellent products and services via both brands. And, today, their vision is really quite simple.

They want to be the country’s premier precious metals supplier. And, the company’s commitment to customer satisfaction ensures that each investment is handled with the utmost care. In addition, US Gold Bureau has a solid commitment to its clients and highly values every single one of them.

As a result, they have a large number of repeat customers. In fact, the majority of their business comes from repeat customers.

The U.S. Gold Bureau can serve as your own personal guide, guiding you step-by-step through these important financial decisions. Their precious metals specialists have undergone extensive training and are well-prepared to assist you at every stage.

The U.S. Gold Bureau was founded under the premise of bringing trust and integrity to all aspects of the precious metals acquisition process. By helping their customers make more informed buying decisions, their primary goal is to always exceed their expectations.

Is the United States Gold Bureau a scam?

No, the company is definitely not a scam but a legitimate supplier of precious metals and they have the credentials to prove it, including:

  1. Certificate #1900063319-214935- State of Texas/Department of Public Safety as a registered official Precious Metals Dealer with the Office of Consumer Credit Commissioner.
  2. Full Regulatory Compliance with the rules and regulations of the Federal Trade Commission (FTC), and all governing bodies and top associations of the precious metals industry.
  3. Fully compliant with all Anti-Money-Laundering Compliance Section 352 of the U.S.A. Patriot Act.
  4. Authorized United States Mint Bulk Purchaser and trusted seller of bullion (both coins and bars).
  5. Full State Oversight and Compliance on Depository Storage.
  6. Numismatic Guaranty Corporation (NGC) and Professional Coin Grading Service (PCGS) Authorized Dealer.

Have there been any complaints about the United States Gold Bureau?

US Gold Bureaus BBB A plus profile has a 3.96 stars rating based on 24 customer reviews and 15 complaints company not accredited

Shipment problems and shipping complaints are among the most common complaints that the US Gold Bureau receives, including incorrect items shipped, order cancellations without explanation, and shipping delays. Here is the available info about the United States Gold Bureau’s BBB Rating and any complaints.

Although the US Gold Bureau is not BBB accredited, it has received an A+ rating from them. And, in 20 years, the BBB has received 15 complaints about the company, including the following five (all 15 are quite similar in both complaint and resolution data):

  •  09/13/2021- Billing/Collection Issues- Resolved via Refund
  • 11/03/2021- Billing/Collection Issues- Resolved via Refund
  • 12/01/2021- Delivery Issues- Resolved via Refund
  • 6/15/2022- Billing/Collection Issues- Resolved via Refund
  • 9/02/2022- Problem with Product/Service- Resolved via Refund

On TrustLink, the US Gold Bureau received eight reviews and complaints, six being five-star positive reviews and two being minor complaints at one and three stars.

How is their customer support?

According to ongoing reviews, the U.S. Gold Bureau offers excellent customer support and a great shopping experience. Other comments included:

~ “A wonderful experience.”

~ “Customer service rep was very helpful and cared about my transaction from beginning to end.”

~ “Great assistance from Robert,”

~ “Customer service is great and they’re very transparent.”

What You Can Expect from the U.S. Gold Bureau

You can expect a pleasant, comprehensive, and safe purchasing experience involving precious metals. And, here’s some information about how they handle your funds as part of your consideration of doing business with them. Four methods of funding are available for your convenience, including:

  •  ACH (Electronic Check)
  • Barter Credit
  • Credit Card
  • Wire Transfer

The Steps Involved in a Transaction

Here are the steps involved:

  1.  A floor supervisor will confirm all order details with you on the phone. It’s a quality assurance measure they take with every order, and it gives you a chance to speak to a second person.
  2. A standard company disclaimer message will be played by the floor supervisor next.
  3. To confirm your order, you must agree to the terms and conditions of sale with a verbal “yes” at the end of the message.
  4. Once your transaction has been locked and verified, the metals you purchased will be allocated to your order right away.
  5. One business day after your order is placed, you’ll receive an email confirmation.
  6. Once the order has been placed, it goes through the fraud verification process.

Two weeks is the standard shipping time and upon shipment, you’ll be receiving a second email that confirms your shipment and will include a tracking number (either standard FedEx two-day ground delivery or USPS if delivery is to a PO Box).

Lloyds of London insures all orders until they are signed for and then ensuring the safeguarding of your metals becomes your responsibility.

The Buy Back Guarantee and Terms of Sale protect every order placed with the United States Gold Bureau.

What About Discounts?

Many investors want to know if the U.S. Gold Bureau offers any discounts and the answer is “yes’. Large orders can be discounted and any sizable orders on an individual product may be discounted as well. How do you get a discount then? It’s really quite simple. You just have to contact them to let them know what you need, and they can assist.

Why Should You Put Gold in Your IRA?

new 2023 gold IRA IRS approved coins from US Gold Bureau

The purpose of Individual Retirement Accounts (IRAs) is to protect your retirement and your family’s future financial security. Tax-protected savings can be set aside in these special accounts for future use. To ensure a secure and comfortable retirement, you should allocate a substantial portion of these long-term accounts to solid and reliable assets.

Even if you have cash in your IRA, it’s devaluing rapidly and inflation is out of control. Among the best assets for this is gold because it is dependable, has a high value, and even increases in value over time.

Uncertainty has never been higher, and investors are protecting themselves by purchasing gold for their IRAs in times of inflation. lockdowns, shortages, and wars. And, when other assets are negatively affected by these crises, gold IRA investments prosper.

Furthermore, there have been a number of strange events playing out in the world recently, including:

1. Gas prices in the US are at a record high and are expected to remain there for some time.

2. In 2022, inflation reached 7.9 percent, and consumer prices reached the highest level in 40 years.

3. There has been a lot of talk lately that Saudi Arabia might accept yuan for oil sales to China instead of dollars.

4. According to Ukrainian President Zelensky, if negotiations with Putin fail, a third world war might be inevitable.

As a result of all of this, some gold experts predict a “gold storm”. And today, the biggest risk is not taking action to protect yourself and your family from economic dangers. When you invest in a Gold IRA, you’re taking action to protect your financial future from those hazards.

new 2023 silver IRA IRS approved coins and bullion from US Gold Bureau

About the US Gold Bureau’s Website & Gold IRAs

The US Gold Bureau website encourages investors to use precious metal IRAs to control their financial future. It’s discussed in great detail on their website, showing why you should take this particular route. But essentially, it comes down to the fact that precious metals will always be worth money, unlike government financial support, which is constantly declining.

This company’s website is user-friendly and easy to navigate. All kinds of useful tabs can be found within the main menu bar. Search topics include investing news, tips for investing, and all kinds of info about buying precious metals.

On the site, you can find both very basic information as well as info for seasoned investors. The US Gold Bureau’s website can teach you the basics of investing even if you’ve never invested before.

The “Gold IRA” tab on the US Gold Bureau’s website provides an informative video to help customers like you get started with a gold IRA and keep track of all of your investments.

Finding a company you can really trust with your investments as well as your family’s future is difficult. They know that you have options and, referrals are very important to the U.S. Gold Bureau.

In order for you to feel comfortable referring your friends and family, they want you to have a great experience, regardless of whether you’re investing in precious metals for the first time or simply protecting your retirement savings. That’s why they work so hard to educate all of their clients throughout the entire process from start to finish.

US Gold Bureau’s Pros and Cons

Just like other companies all around the world, the United States Gold Bureau has its pros and cons. So, here are just a few of them:


  1. Honesty & dependability,
  2. Many years of experience in their field,
  3. Some of the best precious metals prices in the business.


  1. Some problems like slow or delayed shipping,
  2. A few more customer complaints than some other gold dealers.

Final Thoughts

As of today, the United States Gold Bureau maintains its founding principles and offers clients a safe, secure and private way to manage their finances. As a client of the U.S. Gold Bureau, you can rely on its hard-earned reputation for service, trust, and commitment.

The company relies on referrals to grow and sustain its core business and many clients are repeat customers. And, regardless of how big or small the purchase may be, they always treat every customer with respect and go above and beyond to satisfy them.

In its role as an ICTA (Industry Council on Tangible Assets) member, the U.S. Gold Bureau adheres to the maximum professionalism and ethical standards in the business. As a result of their innovative strategies, collaborative approach, and cutting-edge technology, they’re confident that their products will exceed their customers’ expectations.

They’re also truly passionate about precious metals and the role that metals play in today’s investor marketplace. And, along with their passion for precious metals, they understand the critical role they play in the current market. By continuously exceeding the expectations of their customers, they strive to serve as leaders in the precious metals industry.

It’s The U.S. Gold Bureau’s commitment to expertise, accountability, fair dealing, and service that ensures customers make the right investment in precious metals the first time and every time.

Their decades of experience have taught them that, at the end of the day, it is the ability and willingness to serve others that really matters. In order to deliver the highest levels of service and professionalism to their clients, the U.S. Gold Bureau has built its success on this simple concept.

Discover more about another top-notch precious metals company in our review of Provident Metals.

Would you rather invest in silver?

>> Click here to take a look at our curated list of the most reputable silver IRA companies. <<

Our rating: 4/5

four out of five stars